ADA Policies & Procedures
What is ADA Paratransit and who is eligible?
ADA Paratransit is shared – ride curb to curb transportation service provided by the Community Connector. This service is provided to individuals with disabilities who are unable to use the fixed route system.
The expectation is that most persons with disabilities can and will use the regular fixed route bus system. Please note that all buses are capable of handling 2 passengers in wheelchairs at a time. Our lift and kneeling features also assist with passengers unable to climb the stairs.
Individuals who are interested in using ADA Paratransit Service must apply and be found eligible according to ADA Guidelines. The (FTA) Federal Transit Administration is responsible for setting these guidelines. (CFR 49)
ADA Paratransit is double the fare of the fixed route system. Currently the ADA Paratransit fare is $3.00 each way / $6.00 round trip.
ADA Paratransit service area is ¾ of mile beyond the regular fixed route system.
To Apply, Follow these 3 Steps:
1. Click here to download a PDF file of the form that you can fill out, sign and mail to the Community Connector at 475 Maine Ave., Bangor, Maine 04401. Or, the signed form can be faxed to (207) 945-4992.
Call 207-992-4670 or email firstname.lastname@example.org to have an application mailed to you. Make sure you to leave your name, address with zip code. One will be mailed to you within 72 hours.
2. When receiving your application back, we will contact you to set up a personal interview in our office. At the interview we will explain the program in more detail and answer any question you may have.
3. You will be notified in writing of our decision of your eligibility.
ADA Paratransit Service for Out of Town Visitors
Community Connector can provide Complimentary ADA Paratransit service to Out-of-Town-Visitors with a disability for 21 days during any 365 day period beginning with the visitor’s first day of service.
The Out of Town Visitor must provide their home address and the address where you will be staying during your visit. The name and phone number of your ADA Paratransit Regional Provider (if applicable) will also need to be provided.
To request this service call 207-992-4670 and ask to speak with an ADA specialist.