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262 Harlow Street, Bangor, ME 04401


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Departments > City Manager > Accessibility & Accommodations > Accessibility & Accommodations

Accessibility & Accommodations

The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination against people with disabilities in employment (Title I), public services (Title II), public accommodations (Title III), telecommunications (Title IV), and other miscellaneous provisions (Title V). 

For more information about accessibility and accommodations, and the grievance procedures, contact the City’s ADA Coordinator Courtney O'Donnell by phone at 207-992-4202 or by email to

Accessibility Policy

In accordance with the requirements of Title II of the Americans with Disabilities Act of 1990 (ADA), the City of Bangor does not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs, or activities.

The ADA does not require the City of Bangor to take any action that would fundamentally alter the nature of its programs or services, or impose an undue financial or administrative burden.

Accommodation Requests:

  • City Employment:

The City of Bangor does not discriminate on the basis of disability in its hiring or employment practices and complies with all regulations promulgated by the U.S. Equal Employment Opportunity Commission under Title I of the ADA.  Employees of the City of Bangor who are seeking accommodations related to their employment should contact the Human Resources Division at 207-992-4256.

  • Accessibility in City Services, Programs, or Activities and the Provision of Auxiliary Aids and Services for Effective Communication:

The City of Bangor will make all reasonable modifications to services, policies, programs and activities to ensure that people with disabilities have an equal opportunity for participation.

The City of Bangor will make every effort to provide appropriate aids and services leading to effective communication for qualified persons with disabilities so they can participate equally in the city’s programs, services, and activities, including accessing the City’s website. 

Anyone who requires a modification of policies or procedures to participate in a program, service, or activity of City of Bangor, or requires an auxiliary aid, can request an accommodation via phone, email or online.  Please submit your request no less than a minimum of 72 hours before the scheduled event, program or activity.  

Phone Requests:     contact the city’s ADA coordinator at 207-992-4202.

Email Requests:     email, as soon as possible but no later than 72 hours before the scheduled event, program and/or activity.

Online Requestscoming soon.

Americans with Disabilities Act (ADA) Complaints 

This grievance procedure is established to meet the requirements of the Americans with Disabilities Act of 1990 (ADA). It may be used by anyone who wishes to file a complaint alleging discrimination by the City of Bangor on the basis of disability in the provision of services, activities, programs, or benefits. The purposes for which the ADA Grievance form can be used include, but are not limited to, complaints about the accessibility of city facilities, sidewalks, curb ramps, parking spots/lots and programs. 

Complaints regarding public accessibility under the ADA can be submitted on the ADA Grievance form. If you choose not to use the form, your complaint should contain information about the alleged discrimination including your name, address, and phone number and location, date, and description of the problem. While complaints should generally be submitted in writing, alternative means of filing complaints, such as personal interviews or acceptance of tape-recorded complaints will be accommodated.

The complaint should be submitted as soon as possible after the alleged violation was discovered. Send complaints to one of the following: 

  • Online Grievance: Form coming soon.  
  • Report by Mail/Email 
    Mail:      City of Bangor ADA Coordinator
                   73 Harlow Street
                   Bangor, Maine 04401

Within 15 calendar days after receipt of the complaint, the City ADA Coordinator or designee will contact the complainant to set a time to meet to discuss the complaint. Within 15 calendar days of the meeting, the ADA Coordinator will respond in writing, or where appropriate, in a format more accessible to the complainant. The response will update the complainant on the status of the complaint, offer options for substantive resolution of the complaint, if possible, or provide an estimate on when that information will be provided.

If the response by ADA Coordinator does not satisfactorily resolve the issue, then the complainant may request that the ADA Coordinator escalate the matter to the City Manager. Within 30 calendar days after receipt of the matter for consideration, the City Manager or designee will respond to the complainant in writing, or where appropriate, in a format more accessible to the complainant, with a final determination on the issue.

All written complaints received by the ADA coordinator’s office and appeals to department directors and the City Manager will be retained by the City of Bangor for at least three years.

Contact the City’s ADA Coordinator at 207-992-4202 or via email at, with any questions about this process.